Customer Support 

• Dedicated Customer Support Manager to help you throughout your subscription
• MY Advisor available 24/7 to send us a message. 
• Tailored Customer Support Plans to ensure you get the right level of assistance 
• You choose your contact frequency – outgoing calls throughout your subscription to ensure you are getting the support you need. 
• You’ve said, we’ve done – regular updates to the system reflecting what our customers want to see. 

Support is at the forefront of everything we do here at MY Compliance Management. Over the past year we have invested in ‘Making our Customers Matter’ by creating our own Customer Support Standard and offering all of our customers an individual Support Plan. 

We tailor our assistance to you as the customer and can organise training calls as often as you need. Our experienced team can run webinars to your key users helping to send the right message to your colleagues. 

Your Customer Support Manager is on hand throughout your subscription to answer any questions or queries you may have as well as provide any online training you require. 

Our aim is to always ensure our customers are maximising the return on their subscription costs, whether that’s supporting roll out, assisting with implementing new modules or just being at the end of the phone or an email.

Did you know? MY Advisor - Whether it’s a question relating to how you use the portal 
or input certain data, to a development suggestion; MY Advisor is here to help you. 
Accessed through the portal any user can get in touch with a member of the team by 
sending us a message and keep updated with our responses at your convenience.